Procedure for IT security incidents

This service is available to students, employees and guests of the university.

If an IT security incident occurs, this can have a considerable impact on the university's IT operations. In order to be able to react quickly as a university data center, we have created a guide to help you in the event of an IT security incident.

How do I recognize an IT security incident?

  • System not working as usual?
  • Strange warning or error messages?
  • Suspicion of a virus or malware?
  • Access data exposed?

What should I do in the event of an IT security incident?

Keep calm and inform the IT Service Center de immediately:

Landline: +49 3641 9-404777External link                               E-Mail: itservice@uni-jena.de

or use our form for reporting IT security incidents.External link

In accordance with the IT emergency sheet of the Federal Office for Information SecurityExternal link, you should be able to answer the following questions and observe the following instructions when reporting an emergency:

Important questions when reporting an emergency

  1. Who reports the emergency?
  2. Which IT system is affected?
  3. How did you work with the IT system?
  4. What did you observe?
  5. When did the incident occur?
  6. Where is the affected IT system located (building, room, workstation)?

Further instructions

  • Stop further work on the IT system
  • Disconnect the device from the network, do not switch it off
  • Document observations
  • Only initiate measures according to instructions

URZ-Onlinesupport

Click here for the URZ Service DeskExternal link

IT Service

Eingang B, Room 1209
Ernst-Abbe-Platz 4
07743 Jena Google Maps site planExternal link

Opening hours:
Mo.-Fr. von 7:30 - 21:30 Uhr